Create your virtual waiting room


What makes our on-hold messaging service unique

Full-Service Product Offering

A Cooler Audio Technology, or ACAT, plans, produces, upkeeps, and consults with you to complete and maintain your customized message.

Patented Technology

No more need for clumsy USBs or mechanical tape recording devices. Update your messages over your internet connection using our patented NetSmart On Hold player.

Unlimited Message Changes

Our service is offered on a month-to-month recurring basis with a flat consistent fee. Do not pay on a scaled model for message changes or get locked into long term contracts. Custom packages are available for multi-location clients.

Complete Access and Control

Log on to your personal account to check what content is playing and to seamlessly change audio files. Establish an organizational hierarchy tree for structured control in large multi-location companies.


Your missing Link in marketing
On Hold Messaging creates a virtual waiting room.

On Hold Messaging is one of the greatest gifts you can give your customers that call. It creates a “virtual waiting room” where callers are entertained, informed, and enlightened… and, it works!

ACAT’s patented system is specifically designed to accommodate the unique requirements of multi-location businesses and utilizes a user-friendly web interface to manage any number of NetSmart On Hold players anywhere in the world quickly, easily, and efficiently.

The NetSmart system is not limited to on hold messaging applications. ACAT's CD quality internet-based system is the ideal low-cost alternative to expensive satellite-based music services. The NetSmart In Store Promotions player provides hi- fidelity music and messages, while the NetSmart Background Music player provides hi-fidelity music only; for broadcast right into your store.

  • National Average On Hold Time

    2 Minutes

  • Hang Up Rate

    without well crafted message

  • Hang Up Rate

    with well crafted message

  • % Callers who buy based on what they hear on hold

Contact Us

IInterested in advertising to your customers over the telephone?
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